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2006 Survey Results
MMI Customer Satisfaction
2006 Survey Results
| Grading Scale |
| A |
Great |
5 |
| B |
Good |
4 |
| C |
Average |
3 |
| D |
Below Average |
2 |
| E |
Poor |
1 |
| Home Care Providers |
| Category |
Grade |
| Flexibility |
4.36 |
| Variety of Services |
4.22 |
| Dedication of Staff |
4.39 |
| Quality |
4.24 |
| Communication |
4.00 |
| Funding Sources |
| Category |
Grade |
| Availability |
4.85 |
| Flexibility |
4.58 |
| Value |
4.54 |
| Quality |
4.54 |
| Community Integration |
4.42 |
| Outcomes |
4.38 |
| Home Care Providers |
| Category |
Grade |
| Flexibility |
4.36 |
| Variety of Services |
4.22 |
| Dedication of Staff |
4.39 |
| Quality |
4.24 |
| Communication |
4.00 |
| Business Contracts |
| Category |
Grade |
| Availability |
4.78 |
| Flexibility |
4.75 |
| Value |
4.70 |
| Quality |
4.61 |
| Ability to meet deadlines |
4..78 |
| Customer Service |
4.72 |
