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2008 Survey Results
MMI Customer Satisfaction
2008 Survey Results
| Grading Scale |
| A |
Great |
5 |
| B |
Good |
4 |
| C |
Average |
3 |
| D |
Below Average |
2 |
| E |
Poor |
1 |
| Home Care Providers |
| Category |
Grade |
| Flexibility |
4.49 |
| Variety of Services |
4.10 |
| Dedication of Staff |
4.40 |
| Quality |
4.34 |
| Communication |
4.19 |
| Funding Sources |
| Category |
Grade |
| Availability |
4.63 |
| Flexibility |
4.38 |
| Value |
4.29 |
| Quality |
4.43 |
| Community Integration |
4.25 |
| Outcomes |
4.43 |
| Business Contracts |
| Category |
Grade |
| Availability |
4.62 |
| Flexibility |
4.67 |
| Value |
4.50 |
| Quality |
4.41 |
| Ability to meet deadlines |
4.64 |
| Customer Service |
4.62 |
